These terms apply to holidays and travel services you book with Leonard Holidays, a brand of Leonard Travels Pvt. Ltd. (CIN U63040MH1984PTC032060), Tej House, 1st Floor, Office No. 5, M.G. Road, Camp, Pune 411001, Maharashtra, India (“Leonard”, “we”, “us”). Please read them before you book.
Last updated: 12/10/2026
1. Prices and quotes
- Prices on this website are “starting from” prices per person, based on two adults sharing a room, and exclude flights unless stated.
- Prices depend on travel dates, hotel availability and exchange rates. Your final price is the one in your written quote.
- Quotes are valid for 7 days and are subject to availability when you book.
- Government taxes, including GST and, for international packages, Tax Collected at Source (TCS), are charged as applicable.
2. Booking and payment
- We do not take payments on this website. To book, contact your Leonard planner.
- Your booking is confirmed when we receive an advance of 25% of the total price, plus the full airfare where flights are included, and send you written confirmation.
- The balance is due 45 days before departure. For bookings made closer to departure, the full amount is due at booking.
- Some items, such as flights, peak-season hotels and visa fees, may need full payment immediately. We will tell you before you pay.
- Accepted payment methods: UPI, bank transfer, and debit or credit cards (Visa, Mastercard, RuPay and other major cards).
- If the balance is not paid on time, we may cancel the booking and apply the cancellation charges below.
3. Price changes after booking
Once you have paid in full, we will only change your price if the government or a supplier raises taxes or fuel surcharges, or if exchange rates move sharply. We will tell you before passing on any difference, at cost.
4. Changes by you
We will try to make any changes you ask for, such as dates, hotels or names. Changes depend on availability and may carry supplier charges plus an amendment fee of ₹1,000 per change. Airline name changes are often not allowed.
5. Cancellation by you
Cancellations must be made in writing, by email or WhatsApp. The charges below are a percentage of the total invoice amount, including tour cost, GST, TCS, visa fees, airfare and insurance. Where your quote or package page shows different charges, for example for a fixed-departure group tour, those apply instead.
| Notice before departure | Cancellation charge |
|---|---|
| 90 days or more | 10% of the total invoice |
| 60–89 days | 30% |
| 35–59 days | 70% |
| 34 days or less, or no-show | 100% |
Where a supplier’s own cancellation charge is higher, for example airline tickets, peak-season or non-refundable hotel rates, and visa fees, that higher charge applies.
6. Changes or cancellation by us
Occasionally we or our suppliers may need to change or cancel parts of your trip. If we make a major change, such as a different destination or a lower hotel category, we will offer you a suitable alternative or a refund of the amount paid for the affected services.
We are not responsible for changes or cancellations caused by events outside our control, such as natural disasters, extreme weather, epidemics, strikes, war, political unrest, government actions or airline schedule changes. In these cases we will help you as best we can, and refunds will depend on what our suppliers return to us.
7. Refunds
Refunds are made to the original payer, by the original payment method where possible, within 10 working days of our receiving the refund from the relevant suppliers.
8. Passports, visas and health
- You are responsible for holding a valid passport, usually valid for at least six months after your return, and the right visas for every country on your trip.
- We help with visa applications, but visas are issued at the sole discretion of the embassy or authority. We cannot guarantee a visa, and visa fees are not refundable.
- If you cannot travel because of missing or incorrect documents, the cancellation charges above apply.
- Please check vaccination and health requirements for your destination.
9. Travel insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical costs and loss of baggage. We can arrange it for you.
10. Flights
Flights are subject to each airline’s own conditions, including baggage allowances, check-in times and schedule changes. Airline tickets are usually non-refundable or carry cancellation fees.
11. Our responsibility
We act as an agent for airlines, hotels and other independent suppliers, and their own terms apply to their services. We will take reasonable care in choosing suppliers and arranging your trip. We are not liable for the acts or omissions of independent suppliers, or for loss, injury or delay that is not our fault. Where we are liable, our liability is limited to the amount you paid us for the affected service.
12. During your trip
Please follow local laws and suppliers’ rules. If something is not right, tell your Leonard planner straight away so we can try to fix it on the spot. Special requests, such as room preferences or dietary needs, are passed on to suppliers but cannot be guaranteed.
13. Complaints
If you are unhappy with any part of your trip, please write to us within 15 days of your return at karan@leonardtravels.com. We will reply within 15 working days.
14. Use of this website
Information and prices on this website are for general guidance and may change without notice. Photos are illustrative. Our travel guides are general advice; we confirm current rules, such as visa requirements, when you book.
15. Law and jurisdiction
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
16. Contact
Leonard Holidays, Leonard Travels Pvt. Ltd., Tej House, 1st Floor, Office No. 5, M.G. Road, Camp, Pune 411001. Phone +91 98812 56661, email info@leonardtravels.com.